Can we improve outcomes that we can't measure?

Simplicity will be key in defining any value for member metrics, says Henry Tapper

clock • 3 min read

The Department for Work and Pensions (DWP) links its campaign to consolidate small defined contribution (DC) pension schemes to the headline "improving member outcomes" - but what is a good member outcome and how is it measured?

The only measure I know of, that captures the value savers get from a DC scheme, is the internal rate of return (IRR) on contributions. But as this is unique to each saver as it depends on the timi...

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