Statement season will lead to saver frustration

Sending all statements together will lead to call centre problems, says Kevin Martin

clock • 3 min read
Kevin Martin is group director of customer services at B&CE
Image:

Kevin Martin is group director of customer services at B&CE

The 2017 review of automatic enrolment gave us the simplified annual benefit statement and also hinted at the possibility of a statement season.

Work is now well advanced on making the simpler statement mandatory and, even though we don't have final regulations, scheme compliance teams are beavering away ahead of the standard statement becoming...

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