Statement season will lead to saver frustration

Sending all statements together will lead to call centre problems, says Kevin Martin

clock • 3 min read
Kevin Martin is group director of customer services at B&CE
Image:

Kevin Martin is group director of customer services at B&CE

The 2017 review of automatic enrolment gave us the simplified annual benefit statement and also hinted at the possibility of a statement season.

Work is now well advanced on making the simpler statement mandatory and, even though we don't have final regulations, scheme compliance teams are beavering away ahead of the standard statement beco...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Defined Benefit

Tender Watch: Haskoning scheme appoints First Actuarial

Tender Watch: Haskoning scheme appoints First Actuarial

Firm selected to provide administration and actuarial services to the plan

Professional Pensions
clock 09 July 2025 • 1 min read
Pensions UK calls for PPF administration levy reform

Pensions UK calls for PPF administration levy reform

Trade body said DWP move to charge DB schemes in form of levy without prior warning ‘raises concerns’

Holly Roach
clock 03 July 2025 • 1 min read
DB transfer advice redress payments remain stable

DB transfer advice redress payments remain stable

First Actuarial says Q2 2025 redress remained at 5% of transfer value despite volatility

Jasmine Urquhart
clock 02 July 2025 • 1 min read
Trustpilot