Statement season will lead to saver frustration

Sending all statements together will lead to call centre problems, says Kevin Martin

clock • 3 min read
Kevin Martin is group director of customer services at B&CE
Image:

Kevin Martin is group director of customer services at B&CE

The 2017 review of automatic enrolment gave us the simplified annual benefit statement and also hinted at the possibility of a statement season.

Work is now well advanced on making the simpler statement mandatory and, even though we don't have final regulations, scheme compliance teams are beavering away ahead of the standard statement beco...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Defined Benefit

DB schemes enter 'new era' as focus shifts from managing deficits to long-term strategy

DB schemes enter 'new era' as focus shifts from managing deficits to long-term strategy

Hymans Robertson says long-term planning is now ‘centre stage’

Holly Roach
clock 30 October 2025 • 2 min read
Workplace pensions are 'bright star in a dark sky' for corporate UK

Workplace pensions are 'bright star in a dark sky' for corporate UK

LCP says corporations can benefit from high funding levels and schemes’ endgame opportunities

Jasmine Urquhart
clock 27 October 2025 • 1 min read
MHCLG releases LGPS statistics for 2024/25

MHCLG releases LGPS statistics for 2024/25

2024/25 statistics reveal 11.7% increase in expenditure and 5.2% increase in total income

Jasmine Urquhart
clock 22 October 2025 • 1 min read
Trustpilot