How can I help you? Handling member queries the right way

Naomi Brown outlines steps trustees can follow for clear communications

clock • 3 min read
How can I help you? Handling member queries the right way

Many trustees will, from time to time, find themselves contacted directly by members with questions and requests for information about their scheme benefits.

Trustees generally want to help out their members wherever they can. However, despite the best of intentions and a wealth of pensions knowledge and experience, trustees can find that their efforts ...

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