The importance of 'right first time' customer service in the BPA marketplace

Andy Rose talks about managing the pensions of policyholders in the bulk annuity market

clock • 6 min read
Andy Rose: Every interaction we have with customers reinforces the trust they’ve placed in us
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Andy Rose: Every interaction we have with customers reinforces the trust they’ve placed in us

As we approach the middle of National Customer Service Week (7 – 11 October), it’s an ideal time for the pensions industry to reflect on the critical importance of customer care.

At Pension Insurance Corporation (PIC), we manage the pensions of almost 350,000 policyholders, many of whom rely on their pensions as their primary source of income in retirement. Providing excell...

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