The importance of 'right first time' customer service in the BPA marketplace

Andy Rose talks about managing the pensions of policyholders in the bulk annuity market

clock • 6 min read
Andy Rose: Every interaction we have with customers reinforces the trust they’ve placed in us
Image:

Andy Rose: Every interaction we have with customers reinforces the trust they’ve placed in us

As we approach the middle of National Customer Service Week (7 – 11 October), it’s an ideal time for the pensions industry to reflect on the critical importance of customer care.

At Pension Insurance Corporation (PIC), we manage the pensions of almost 350,000 policyholders, many of whom rely on their pensions as their primary source of income in retirement. Providing excell...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Join now

 

Already a Professional Pensions
member?

Login

More on Risk Reduction

West Bromwich Building Society agrees £70m buy-in deal with Canada Life

West Bromwich Building Society agrees £70m buy-in deal with Canada Life

Deal secures the benefits of 490 deferred members and 400 pensioner members

Holly Roach
clock 06 November 2024 • 2 min read
DB sponsors urged to 'seize new opportunities'

DB sponsors urged to 'seize new opportunities'

LCP report details ‘shifting landscape’ of new risks and endgame options

Jasmine Urquhart
clock 05 November 2024 • 1 min read
Armfield scheme agrees £7m buy-in deal with Just Group

Armfield scheme agrees £7m buy-in deal with Just Group

The deal secured the benefits for 24 pensioners and 15 deferred members

Holly Roach
clock 31 October 2024 • 2 min read
Trustpilot