A fundamental shift in engagement with deferred members

Katie Stone says schemes are beginning to actively engage with deferred members

clock • 6 min read
Stone: We are now seeing a noticeable change, with schemes beginning to re-engage more actively and deliberately with deferred members
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Stone: We are now seeing a noticeable change, with schemes beginning to re-engage more actively and deliberately with deferred members

For a period, many pension schemes adopted a quieter relationship with deferred members.

This was rarely due to indifference. More often, it reflected pressure and prioritisation. Administration teams were dealing with regulatory change, rectification work, GMP equalisation, dashboard ...

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