SPP – Digital by design, inclusive by default

Mamunul Wahid says digitalisation can be a force for inclusion rather than exclusion

clock • 3 min read
Mamunul Wahid: Digital inclusion needs to be treated not as an optional extra, but as an integral part of good member outcomes
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Mamunul Wahid: Digital inclusion needs to be treated not as an optional extra, but as an integral part of good member outcomes

The latest of the Society of Pension Professionals’ (SPP) regular columns discusses the importance of embedding digital inclusion.

From booking GP appointments to arranging a visit to the local recycling centre, many essential services in the UK are now delivered digitally. Like many, I have amassed a plethora of mobile app...

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