Ombudsman: Standard Life did not mislead customer over pot value

James Phillips
clock • 1 min read

The Pension Ombudsman (PO) has cleared Standard Life of misleading a customer about the value of his retirement pot, after he accidentally exceeded his lifetime allowance.

The complainant, known only as Mr E, had a number of pension pots, including a defined contribution (DC) plan with the insurance provider, as well as two separate self-invested personal pensions (S...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

James Phillips
Author spotlight

James Phillips

Professional Pensions journalist from 2016-2022

More on Law and Regulation

What good governance looks like in 2026

What good governance looks like in 2026

Phil Farrell discusses how trustees can make better decisions with less process

Phil Farrell
clock 18 September 2026 • 4 min read
Why trustees should let sponsors take the lead on VAT recovery

Why trustees should let sponsors take the lead on VAT recovery

Matthew Swynnerton says trustees should not be pressured to explore theoretical solutions

Matthew Swynnerton
clock 17 September 2026 • 3 min read
DWP launches consultation on implementing small pots default consolidator solution

DWP launches consultation on implementing small pots default consolidator solution

Government aims to have small pot consolidation operational from 2030

Jonathan Stapleton
clock 15 September 2026 • 2 min read
Trustpilot