Default solutions need to be amended to take account of the changing use of funds at retirement since Freedom and Choice was introduced, Zurich has said.
The auto-enrolment (AE) programme is at risk of derailment if the government increases contribution rates too rapidly, Zurich has warned.
Friends Life has launched a customer panel made up of 500 members of its corporate pension schemes in a bid to further improve its service.
DCisions and Friends Life have developed the Friends Life Workplace Savings Index to track the investment behaviour of more than 700,000 of its consumers.
Employer communications that are segmented to focus on the differing needs of employees help them to understand and appreciate their pension benefits better, Vebnet says.