How Lothian increased member satisfaction through better administration

Improving standards by cracking down on employers

Stephanie Baxter
clock

Lothian Pension Fund has made huge improvements for members by getting its employers to submit better and timelier data. Stephanie Baxter reports

At a glance The fund has driven up reinforcement of its administration strategy Two thirds of employers now submit monthly contributions by member The improvements have led to high...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Admin / Technology

PASA publishes guidance to help support dashboard compliance

PASA publishes guidance to help support dashboard compliance

Focuses on compliance monitoring across matching, information provision and connection performance

Holly Roach
clock 18 June 2026 • 2 min read
AI will become 'significant part' of how members navigate retirement, Aon says

AI will become 'significant part' of how members navigate retirement, Aon says

What schemes and employers can do to support members in an evolving digital reality

Jonathan Stapleton
clock 18 June 2026 • 3 min read
Pension professionals back AI use to improve efficiency and expand guidance access

Pension professionals back AI use to improve efficiency and expand guidance access

SPP survey finds nearly half say greatest opportunity would be improving efficiency and cost

Jonathan Stapleton
clock 18 June 2026 • 1 min read
Trustpilot