How changing TPAs can cause big problems for schemes

Michael Klimes
clock • 7 min read

Changing third-party administrators can cause all sorts of issues, including loss of data. Michael Klimes looks at examples of poor transitions and asks if it is a widespread problem

An area where pension administration can go wrong is when a scheme changes third party administrator (TPA). During the transition, issues can arise that include the loss of scheme data, patchy memb...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Admin / Technology

Fiduciary managers using AI in limited ways, Isio says

Fiduciary managers using AI in limited ways, Isio says

Many using technology for low-risk operational tasks

Jasmine Urquhart
clock 02 February 2026 • 1 min read
Capita and Civil Service issue joint statement on CSPS pension issues

Capita and Civil Service issue joint statement on CSPS pension issues

Statement apologises that members are not getting the service they deserve

Jonathan Stapleton
clock 29 January 2026 • 2 min read
Capita issues apology for Civil Service Pensions Scheme 'challenges'

Capita issues apology for Civil Service Pensions Scheme 'challenges'

TPA says it is sorry for ‘delays and frustration’ and sets out how it is putting things right

Jonathan Stapleton
clock 26 January 2026 • 2 min read
Trustpilot