Give us credit: Why schemes need to make use of service credits in admin

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Give us credit: Why schemes need to make use of service credits in admin

Service credits are a useful feature of administration contracts, tying performance with fee levels, but they are rarely used. Daniel Taylor argues why more contracts should include them.

Another administration report tells you targets have been missed, member complaints have risen and your attempts to intervene, support and apply pressure have failed - what's your next move? You can use...

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