How the PPF is modernising member services

Stephanie Baxter
clock • 7 min read

The Pension Protection Fund is meeting the challenges of a fast growing member base by insourcing services and adopting new technologies. Stephanie Baxter speaks to chief customer officer Sara Protheroe

The Pension Protection Fund's (PPF) member services team has had a very busy couple of years. Its ambitious project to bring these services in-house for around 157,000 members of the Financial Assi...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Industry

Buzz: Are administrators doing enough to prepare for pensions dashboards?

Buzz: Are administrators doing enough to prepare for pensions dashboards?

Pensions dashboards, House of Lords vote on Pension Schemes Bill and pensions reform agenda

Professional Pensions
clock 23 March 2026 • 1 min read
What price contribution stability in the LGPS?

What price contribution stability in the LGPS?

Barnett Wadingham’s Barry McKay asks if it would be better to spend money on frontline services than on employer contributions

Barry McKay
clock 23 March 2026 • 3 min read
Professional Trustee Focus: Register now!

Professional Trustee Focus: Register now!

Event will take place on 4 June 2026 at One Moorgate Place in London

Professional Pensions
clock 23 March 2026 • 1 min read
Trustpilot