How the PPF is modernising member services

Stephanie Baxter
clock • 7 min read

The Pension Protection Fund is meeting the challenges of a fast growing member base by insourcing services and adopting new technologies. Stephanie Baxter speaks to chief customer officer Sara Protheroe

The Pension Protection Fund's (PPF) member services team has had a very busy couple of years. Its ambitious project to bring these services in-house for around 157,000 members of the Financial Assi...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Industry

News Digest: Why it's a good time for your company to sell your pension

News Digest: Why it's a good time for your company to sell your pension

PP brings together all the latest news on pensions from across the national and financial media

Professional Pensions
clock 03 November 2025 • 1 min read
Industry not convinced that Sterling 20 initiative will help schemes invest more in UK assets

Industry not convinced that Sterling 20 initiative will help schemes invest more in UK assets

PP poll finds industry not in agreement over whether initiative will boost UK investment

Holly Roach
clock 31 October 2025 • 1 min read
Professional Pensions: Stories of the week

Professional Pensions: Stories of the week

£4.6bn buy-in deal, Barnett Waddingham full-year accounts, People’s Pension appoints Invesco

Professional Pensions
clock 31 October 2025 • 1 min read
Trustpilot