Interview: How the BT Pension Scheme is focussing on quality service

Jonathan Stapleton
clock • 11 min read

BT Pension Scheme Management's chief executive Morten Nilsson speaks to Jonathan Stapleton about his scheme's focus on member experience.

The BT Pension Scheme is the UK's largest private sector pension scheme, managing over £50bn in assets and paying out £2.5bn in benefits every year. Like many defined benefit funds, however, it is ...

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