NAO: Poor process and lack of resources explain civil service pension delay

Michael Klimes
clock • 4 min read

A series of system and communication errors led to delayed pension payments to civil servants after administration was moved to MyCSP, a National Audit Office (NAO) report says.

The NAO (to read the report click here) said that many scheme members and participating employers expressed dissatisfaction with the services provided by MyCSP when it took over the administration ...

To continue reading this article...

Join Professional Pensions

  • Unlimited access to real-time news, analysis and opinion from the industry
  • Receive our in-depth monthly magazine in either print or digital format
  • Access our Sustainable Investment Hub covering news and opinion from thought leaders in the ESG space
  • Receive important and breaking news stories selected by the Editors in our daily newsletter
  • Hear from industry experts and other forward-thinking leaders
  • Receive a monthly members-only newsletter with exclusive opinion pieces from leading industry experts and a feature from the magazine in advance of its release date

Join now

 

Already a Professional Pensions
member?

Login

More on Admin / Technology

Admin emerging from the shadows as trustees recognise it as 'key asset'

Admin emerging from the shadows as trustees recognise it as 'key asset'

Professional trustees discuss how scheme admin is evolving to meet new challenges

Girish Menezes
clock 13 March 2024 • 3 min read
PP launches 2024 Administration Survey

PP launches 2024 Administration Survey

Survey looks to track industry attitudes to both in-house and outsourced administration

Professional Pensions
clock 12 March 2024 • 1 min read
IWD: Scottish Widows launches digital gender pensions gap tool

IWD: Scottish Widows launches digital gender pensions gap tool

Beat The Gap aims to raise awareness and help address pensions inequality

Martin Richmond
clock 08 March 2024 • 3 min read
Trustpilot