Fidelity and Towers Watson forced to pay out over delayed transfer request

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The Pensions Ombudsman (PO) has ordered Fidelity Investments and Towers Watson to compensate a scheme member who lost out due to a "needless delay" of his transfer request.

PO Tony King said they would have to pick up the cost of backdating investments that were reduced as a consequence of the delay, in addition to paying £100 each for the "distress and inconvenience"...

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