Exclusive: PASA launches mediation service for third-party admin transfers

Kim Kaveh
clock • 3 min read

The Pensions Administration Standards Association (PASA) has begun piloting a mediation service to help schemes resolve disputes when changing third-party administrator.

The organisation's initiative - first mooted last year - will be launched today after nine months of development and will aim to serve schemes, master trusts and insurers. The service will be br...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Admin / Technology

AI in pensions admin: Start with members, not technology

AI in pensions admin: Start with members, not technology

Isio's Girish Menezes says AI’s true value lies in helping schemes deliver for members at the moments that matter

Girish Menezes
clock 16 January 2026 • 6 min read
Technology, data and people will be at 'heart' of pension administration by 2030

Technology, data and people will be at 'heart' of pension administration by 2030

LCP says advances in technology will ‘revolutionise’ member engagement

Martin Richmond
clock 14 January 2026 • 2 min read
Speakers announced for PP Admin and Data Forum

Speakers announced for PP Admin and Data Forum

Speakers will cover sessions on regulatory perspectives, reshaping the market, and customer service

Holly Roach
clock 14 January 2026 • 1 min read
Trustpilot