One in ten pension complaints are about freedoms

Stephanie Baxter
clock • 3 min read

The Financial Ombudsman Service has received 475 complaints relating to freedom and choice since last April as it reports an increase in total pension complaints.

Between 6 April 2015 and 6 May 2016 around 10% of pension complaints involved the freedoms, according to the ombudsman's annual financial review. Pension complaints increased slightly by around ...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Law and Regulation

Industry raises concerns over PT conflicts in trustee consultation response

Industry raises concerns over PT conflicts in trustee consultation response

Responses also call for more support for member-nominated trustees

Jonathan Stapleton
clock 06 March 2026 • 12 min read
Call for TPR to become single regulator for pensions as part of megatrust shake-up

Call for TPR to become single regulator for pensions as part of megatrust shake-up

Pension Schemes Bill will create systemically important funds with higher oversight needs

Jonathan Stapleton
clock 05 March 2026 • 2 min read
Spring Statement 26: No pension announcements in chancellor's speech

Spring Statement 26: No pension announcements in chancellor's speech

Industry welcomes ‘low-key’ speech as chancellor says government will chart a course through economic ‘uncertainty’

Martin Richmond
clock 03 March 2026 • 3 min read
Trustpilot