MyCSP has admitted it is experiencing problems with delayed payments after transferring its admin in-house and shifting its 1.5 million members onto a single administration system.
The firm said the number of delayed payments had been "ridiculously small" but its call centre was swamped, with members having to wait up to 20 minutes to get through. It said this was because ...
To continue reading this article...
Join Professional Pensions
- Unlimited access to real-time news, analysis and opinion from the industry
- Receive our in-depth monthly magazine in either print or digital format
- Access our Sustainable Investment Hub covering news and opinion from thought leaders in the ESG space
- Receive important and breaking news stories selected by the Editors in our daily newsletter
- Hear from industry experts and other forward-thinking leaders
- Receive a monthly members-only newsletter with exclusive opinion pieces from leading industry experts and a feature from the magazine in advance of its release date