Ombudsman case raises concern over transfer delays

Is one month the limit?

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Trustees have been warned they could be penalised for taking more than a month to complete transfers after The Pensions Ombudsman upheld a complaint against Optimum Capital Ltd (OCL).

Scheme member Philippe Pollet had complained he had lost out because OCL, as principal employer and trustee of the Optimum Internal Pension Plan had failed to process his request to transfer to a L...

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