Cost of Pension wise creeps up amid December lull

Transaction cost up 4%

Carmen Reichman
clock • 3 min read

The government's advice service Pension wise is becoming more expensive to provide to consumers, as the number of people using it dips, latest official data has shown.

The cost of handling consumer queries through Pension wise was up 4% in the last month as the number of total sessions fell. Pension wise completed 3,205 sessions, both telephone-based and face ...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Law and Regulation

What good governance looks like in 2026

What good governance looks like in 2026

Phil Farrell discusses how trustees can make better decisions with less process

Phil Farrell
clock 18 September 2026 • 4 min read
Why trustees should let sponsors take the lead on VAT recovery

Why trustees should let sponsors take the lead on VAT recovery

Matthew Swynnerton says trustees should not be pressured to explore theoretical solutions

Matthew Swynnerton
clock 17 September 2026 • 3 min read
DWP launches consultation on implementing small pots default consolidator solution

DWP launches consultation on implementing small pots default consolidator solution

Government aims to have small pot consolidation operational from 2030

Jonathan Stapleton
clock 15 September 2026 • 2 min read
Trustpilot