NAO: Poor process and lack of resources explain civil service pension delay

Michael Klimes
clock • 4 min read

A series of system and communication errors led to delayed pension payments to civil servants after administration was moved to MyCSP, a National Audit Office (NAO) report says.

The NAO (to read the report click here) said that many scheme members and participating employers expressed dissatisfaction with the services provided by MyCSP when it took over the administration ...

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