The Pensions Ombudsman Service has started publishing adjudicators' opinions and formal Ombudsman determinations in a bid to be more open, transparent and accountable to the public.
The ombudsman has also introduced anonymisation for all new published decisions. This approach means all decisions will generally have the name of the person making the complaint as well as any other identifying personal data removed. One exception to this is where the data is considered essential for understanding the decision.
Other exceptions include where the case is a particularly notable one with wider public interest implications or where the ombudsman is setting a precedent.
Opinions will be published on the Pensions Ombudsman Service website if they are appealed to the pensions ombudsman or deputy ombudsman, or considered to be of interest.
Pensions Ombudsman Service legal director Claire Ryan said: "The publication of a wider range of our decisions reinforces our intention to be open, transparent and accountable to the public.
"Our new policy on anonymisation reflects the prevailing approach of dispute handling schemes towards increased protection of personal information, while maintaining transparency in demonstrating our work and findings and giving guidance to the industry and consumers."
"If we are considering not anonymising a decision, or we are asked to do so by a party to the complaint, we will ask all parties involved in the complaint for their comments. However, ultimately, this will be a matter for the ombudsman to decide on a case-by-case basis."
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