Ombudsman enquiries up 22% in 2016/17 as transfer complaints double

Michael Klimes
clock • 2 min read

The number of enquiries handled by the Pensions Ombudsman's (PO) increased by more than a fifth to over 6,000 during the past financial year, according to its annual report.

The document reveals that complaints about transfers increased from 6% in 2015/16 to 11%, while complaints about overpayment of benefits have increased to 4% from an unspecified amount in 2015/16. ...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Law and Regulation

DWP consults on new red flag to address emerging SSAS transfer concerns

DWP consults on new red flag to address emerging SSAS transfer concerns

Minister says SSASs may be more vulnerable to the potential for fraudulent misuse

Jonathan Stapleton
clock 09 June 2026 • 2 min read
HMRC makes surprise change to guidance on VAT recovery on pension investments costs

HMRC makes surprise change to guidance on VAT recovery on pension investments costs

Move likely to reduce tax recovery options for employers

Jonathan Stapleton
clock 09 June 2026 • 2 min read
SPP: Shining a light on ESG ratings

SPP: Shining a light on ESG ratings

Amanda Cooke says FCA framework on ESG ratings is welcome but must be proportionate

Amanda Cooke
clock 29 May 2026 • 3 min read
Trustpilot