Schemes should consider more modern ways of engaging with complaining members as this could solve conflicts more quickly, Anthony Arter says.
The Pensions Ombudsman (TPO) argued schemes that deal with complaints via letters might want to review their strategy. A telephone call that establishes contact with the member directly is one approach...
One in three say bringing projects together will be more efficient.
Know a woman with a great business idea trying to catch the eye of the investment world? Tell them to buckle up, because research suggests they are going to have a problem, writes Laura Miller
This week's edition of Professional Pensions is out now
The latest line-up for the inaugural Women in Investment Festival has been announced, with just nine days left to qualify for the early-bird discount.
Equities have taken the crown as the most popular asset class in pension fund asset allocation globally, according to a joint report from the Association of the Luxembourg Fund Industry (ALFI) and PwC.