Schemes should consider more modern ways of engaging with complaining members as this could solve conflicts more quickly, Anthony Arter says.
The Pensions Ombudsman (TPO) argued schemes that deal with complaints via letters might want to review their strategy. A telephone call that establishes contact with the member directly is one a...
To continue reading this article...
Join Professional Pensions
- Unlimited access to real-time news, analysis and opinion from the industry
- Receive our in-depth monthly magazine in either print or digital format
- Access our Sustainable Investment Hub covering news and opinion from thought leaders in the ESG space
- Receive important and breaking news stories selected by the Editors in our daily newsletter
- Hear from industry experts and other forward-thinking leaders
- Receive a monthly members-only newsletter with exclusive opinion pieces from leading industry experts and a feature from the magazine in advance of its release date