The Scottish Widows Master Trust board has completed its line-up with the appointment of Cheryl Black.
Black is a communications and engagement specialist with more than 25 years' experience in customer-focused roles at Scottish Water, Orange and Telefonica O2, where she was customer services director.
She has held a number of non-executive roles and is a non-executive director at Unum and has previously been vice-president of the Institute of Customer Service.
This hire completes the master trust's line-up following the appointments earlier this month of David Butcher and Gerald Wellesley. Butcher joined the board from Legal & General's master trust and also sits on Scottish Widows' independent governance committee while Wellesley is a professional trustee and client director at Punter Southall Governance Services.
They join founding trustee Kim Nash as well as Andrew Warwick-Thompson, a former executive director for regulatory policy at The Pensions Regulator (TPR) who was appointed as chairman of the master trust earlier this year.
Black said: "This is a pivotal time for the master trust board and I am looking forward to helping shape its future with a real focus on creating an outstanding experience for members."
Warwick-Thompson added: "Cheryl is an immensely valuable addition to the board, and in particular her experience will focus on the development of our member communications and digital engagement strategy. The board brings together in-depth expertise across the key areas needed to deliver good member outcomes."
Scottish Widows workplace savings director Graeme Bold added: "We've spent time looking for the right experts to help us offer the best member experience while growing our master trust, and Cheryl's expertise and passion for customer service will help us to do just that."
The master trust received authorisation from TPR in 2019 and is a key element of Scottish Widows' workplace pension savings business, which currently manages around £60bn assets for around 3.3 million members.