Reducing customer waiting times key priority for TPO

63% of customers reported dissatisfaction with the speed their complaint was dealt with

Martin Richmond
clock • 3 min read
Arter: "Recruitment will enable us to meet the ongoing increase in demand"
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Arter: "Recruitment will enable us to meet the ongoing increase in demand"

The Pensions Ombudsman (TPO) has revealed that cutting waiting times will be one of its key priorities for the year ahead as it contends with a steady increase in demand for its services.

In its 2022-2025 corporate plan, published today (3 August), the independent adjudication service said its waiting times were "too long", with 63% of 11,848 customers who were surveyed as part of i...

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