The Pensions Ombudsman (TPO) has revealed that cutting waiting times will be one of its key priorities for the year ahead as it contends with a steady increase in demand for its services.
In its 2022-2025 corporate plan, published today (3 August), the independent adjudication service said its waiting times were "too long", with 63% of 11,848 customers who were surveyed as part of i...
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