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Baroness Ros Altmann: The first important matter is for the DWP to own up to its errors, issue an apology and ensure it has processes to avoid this happening again
Thousands of women may have been affected by the Department for Work and Pensions’ (DWP’s) failure to adequately inform them that the State Pension age had changed, an investigation by the Parliamentary and Health Service Ombudsman (PHSO) has found.
The ombudsman's final report follows the publication of the first stage of its investigation in July 2021, which found failings in the way DWP communicated changes to women's State Pension age for ...
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