LCP urges trustees to ask right questions of administrators

Blog asks trustees to focus on member feedback, meeting service levels and flexibility for admin

Jasmine Urquhart
clock • 1 min read
LCP urges trustees to ask right questions of administrators

Trustees are being asked to focus on the right questions of their administrators to improve services for members, a blog from Lane Clark & Peacock (LCP) has said.

The blog from senior consultant Ella Holloway asked trustees to focus on member feedback, transparency about service levels, administrators' flexibility, reputation and ability to manage data. I...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Admin / Technology

Information Commissioner's Office fines Capita £14m for data breach

Information Commissioner's Office fines Capita £14m for data breach

Watchdog said Capita ‘failed in its duty’ to protect the data entrusted to it

Jonathan Stapleton
clock 15 October 2025 • 3 min read
UK schemes should improve tech for CDC opportunities

UK schemes should improve tech for CDC opportunities

Festina Finance says schemes should ‘upgrade their technology’ to be compliant by 2027

Jasmine Urquhart
clock 10 October 2025 • 1 min read
Third of schemes expect considerate spike in member activity when dashboards launch

Third of schemes expect considerate spike in member activity when dashboards launch

WTW finds schemes expect 30% to 50% rise in member activity after dashboards launch

Jasmine Urquhart
clock 08 October 2025 • 1 min read
Trustpilot