Two-thirds of BTPS members retiring online after launch of self-serve retirement journey

Innovation has reduced average administrator time dealing with retirement cases by 39%

Jonathan Stapleton
clock • 2 min read
BTPS members have 'wholeheartedly embraced' online retirements.
Image:

BTPS members have 'wholeheartedly embraced' online retirements.

Nearly two-thirds of all BT Pension Scheme (BTPS) member retirements are now being undertaken fully online following the introduction of a self-serve offering earlier this year.

The scheme's services provider, Brightwell, said BTPS has seen strong adoption of its full self-serve online retirement journey, which it launched in partnership with Brightwell-owned software prov...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Join now

 

Already a Professional Pensions
member?

Login

More on Admin / Technology

Majority of asset managers using AI to support investment research

Majority of asset managers using AI to support investment research

XPS analysis finds four-fifths using a form of AI to improve their internal business efficiency

Martin Richmond
clock 12 December 2024 • 3 min read
Prepare your pensions dashboard for a pre-connection audit, RSM urges

Prepare your pensions dashboard for a pre-connection audit, RSM urges

Firm says providers will need to ensure their dashboard is ‘legal’ and ‘compliant’

Martin Richmond
clock 10 December 2024 • 2 min read
PDP confirms first two participants have completed integration testing

PDP confirms first two participants have completed integration testing

Latest progress report details standards refinement and progress with Maps dashboard

Jasmine Urquhart
clock 04 December 2024 • 1 min read
Trustpilot