Two-thirds of BTPS members retiring online after launch of self-serve retirement journey

Innovation has reduced average administrator time dealing with retirement cases by 39%

Jonathan Stapleton
clock • 2 min read
BTPS members have 'wholeheartedly embraced' online retirements.
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BTPS members have 'wholeheartedly embraced' online retirements.

Nearly two-thirds of all BT Pension Scheme (BTPS) member retirements are now being undertaken fully online following the introduction of a self-serve offering earlier this year.

The scheme's services provider, Brightwell, said BTPS has seen strong adoption of its full self-serve online retirement journey, which it launched in partnership with Brightwell-owned software prov...

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