Member services must be resilient amid sector reforms and tech change, says PPI

Automation and integration do not necessarily translate to improved outcomes for members

Alex Levy
clock • 3 min read
Shantel Okello: The challenge is to invest in data, systems, and specialist people while protecting day-to-day services and preparing for disruption
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Shantel Okello: The challenge is to invest in data, systems, and specialist people while protecting day-to-day services and preparing for disruption

The pensions administration sector must adapt to a “wave of ongoing sector changes” and technological advances while maintain services for members, latest research published today (11 November) by the Pensions Policy Institute (PPI) finds.

The report – Evolving Pensions Administration Market: Opportunities and Risks – explores whether the sector can "deliver change and wit stand disruption while protecting the services members rely o...

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