Rory Murphy: Are we treating members fairly?

Some schemes struggle to identify who their members are, let alone providing them with good, or even fair, outcomes

clock • 3 min read
Rory Murphy: Real and significant improvements are relatively easily achieved
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Rory Murphy: Real and significant improvements are relatively easily achieved

It has been argued that regulation of pension funds is less stringent than that of other financial service providers.

Nearly two decades after introducing guidelines on treating customers fairly, the Financial Conduct Authority (FCA) has moved on to Consumer Duty, which requires not just "fair" outcomes for consum...

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