Member communications

Independent trustee Michelle Cracknell was the winner of the PMI's third student essay competition. In her paper, she explains how data managed by schemes and providers to administer pensions could be used to better segment and target member communications...

The lack of defined benefit (DB) scheme members' understanding of their retirement decisions is a key concern for trustees and sponsors, according to survey conducted by Aon.

The US election and EU referendum showed how communicating with people on a gut level is an effective persuasion tool. The pensions industry should take note, writes Stephanie Baxter.

Charlotte Moore believes the pensions industry can learn a lot about how to effectively communicate with members from the recent EU referendum.

Dashboard will be implemented by 2019

The lifetime ISA (LISA) offers the industry an opportunity to develop a savings culture among young workers such as graduates according to Hymans Robertson's Rob Harper.

A person dedicated to fighting for pensioners is still needed according to research from PP.

A series of system and communication errors led to delayed pension payments to civil servants after administration was moved to MyCSP, a National Audit Office (NAO) report says.

Allan Course says it is time to take a new approach to DC communications

Administrators should speak the language of their customers to improve member outcomes says MyCSP.