Independent trustee Michelle Cracknell was the winner of the PMI's third student essay competition. In her paper, she explains how data managed by schemes and providers to administer pensions could be used to better segment and target member communications...
The lack of defined benefit (DB) scheme members' understanding of their retirement decisions is a key concern for trustees and sponsors, according to survey conducted by Aon.
The US election and EU referendum showed how communicating with people on a gut level is an effective persuasion tool. The pensions industry should take note, writes Stephanie Baxter.
Charlotte Moore believes the pensions industry can learn a lot about how to effectively communicate with members from the recent EU referendum.