Kim Gubler says it is time that schemes and administrators reassess SLAs and look at what real people need from their pension schemes and when
SLA claims it is not a 'material competitor'
The motto of Nationwide Building Society is "on your side". It is an attitude which led to Nationwide Pension Fund (NPF) winning best administration of the year in the Pension Scheme of the Year Awards 2015. The numbers speak for themselves.
More than half of Buzz respondents were concerned that service level agreements used to monitor the performance of third-party administrators focused too heavily on response times. But a quarter of contributors were happy with how SLAs were used.
Andrew Short considers the pros and cons of outsourcing