The Pensions Ombudsman

TPO orders Integral Law to pay for serious distress and inconvenience

Teachers’ Pensions must award £500 to complainant for distress and inconvenience

Employer ordered to repay contributions it deducted alongside a £1,000 settlement fee

The ombudsman did not uphold complaint and said no further action is required

Firm ordered to refund Nest scheme contributions it had deducted

63% of customers reported dissatisfaction with the speed their complaint was dealt with

Ombudsman has joined with MoneyHelper and TPR to launch a factsheet

Government proceeds with plans to enhance ability to tackle scams in suspect situations

Trial anticipates bringing more compensation to members not directly engaged in complaints

Pensions ombudsman expects continued growth in demand to collide with case backlog