TPO

The Pensions Ombudsman finds that BTPSML followed the process correctly under the rules

Employer ordered to repay contributions it deducted alongside a £1,000 settlement fee

The ombudsman did not uphold complaint and said no further action is required

Firm ordered to refund Nest scheme contributions it had deducted

63% of customers reported dissatisfaction with the speed their complaint was dealt with

This is an 8% increase on the year prior despite an 11.7% rise in demand for services

CWS partner Dominic Harris expected to take over from Anthony Arter

This comes after TPO formed a unit in response to ‘rising trustee dishonesty’

Current pensions ombudsman Anthony Arter has already extended his term by 12 months

Dedicated unit formed in response to rising trustee dishonesty