How the PPF is insourcing member services

Stephanie Baxter
clock • 7 min read

Having successfully brought PPF member services in-house, the lifeboat fund will do the same for FAS administration to lower costs and deliver customer satisfaction. The PPF speaks to Stephanie Baxter.

The Pension Protection Fund (PPF) is bringing more capabilities in-house in order to be more cost effective and have more control. Four years ago the lifeboat fund took a big leap in deciding to...

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