Changing administrator: work on an unhappy marriage or file for divorce?

Why ditching a poorly performing provider might not be the answer

Michael Klimes
clock

Shifting to a different TPA may be tempting but is not easy. Michael Klimes weighs up the pros and cons

At a glance Trustees should think carefully before switching  TPAs Moving providers could see knowledge being lost But, providers have seen an increase in tenders for new business An...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Admin / Technology

Capita issues apology for Civil Service Pensions Scheme 'challenges'

Capita issues apology for Civil Service Pensions Scheme 'challenges'

TPA says it is sorry for ‘delays and frustration’ and sets out how it is putting things right

Jonathan Stapleton
clock 26 January 2026 • 2 min read
PASA publishes second round of digital administration guidance

PASA publishes second round of digital administration guidance

Second of three parts of guidance looks at planning the digital transformation journey

Holly Roach
clock 20 January 2026 • 2 min read
AI in pensions admin: Start with members, not technology

AI in pensions admin: Start with members, not technology

Isio's Girish Menezes says AI’s true value lies in helping schemes deliver for members at the moments that matter

Girish Menezes
clock 16 January 2026 • 6 min read
Trustpilot