Give us credit: Why schemes need to make use of service credits in admin

clock • 4 min read

Service credits are a useful feature of administration contracts, tying performance with fee levels, but they are rarely used. Daniel Taylor argues why more contracts should include them.

Another administration report tells you targets have been missed, member complaints have risen and your attempts to intervene, support and apply pressure have failed - what's your next move? You ca...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Admin / Technology

British Coal scheme appoints Brightwell as administrator

British Coal scheme appoints Brightwell as administrator

Firm to take over admin of the scheme from October 2027

Alex Levy
clock 11 November 2026 • 2 min read
Member services must be resilient amid sector reforms and tech change, says PPI

Member services must be resilient amid sector reforms and tech change, says PPI

Automation and integration do not necessarily translate to improved outcomes for members

Alex Levy
clock 11 November 2026 • 3 min read
Public Accounts Committee launches probe into civil service pensions crisis

Public Accounts Committee launches probe into civil service pensions crisis

Inquiry will be informed by NAO report on the transfer of CSPS to Capita in December 2025

Jonathan Stapleton
clock 04 November 2026 • 2 min read
Trustpilot