Give us credit: Why schemes need to make use of service credits in admin

clock • 4 min read

Service credits are a useful feature of administration contracts, tying performance with fee levels, but they are rarely used. Daniel Taylor argues why more contracts should include them.

Another administration report tells you targets have been missed, member complaints have risen and your attempts to intervene, support and apply pressure have failed - what's your next move? You ca...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Admin / Technology

GMP conversion regs could lead schemes to reconsider equalisation approach

GMP conversion regs could lead schemes to reconsider equalisation approach

Consultation means ‘end is finally in sight’ for rules around streamlining GMP conversion

Jonathan Stapleton
clock 04 September 2026 • 2 min read
PASA launches dashboard toolkit on post-use member behaviour

PASA launches dashboard toolkit on post-use member behaviour

Schemes urged to understand the wider operational and behavioural impact of dashboards

Holly Roach
clock 02 September 2026 • 2 min read
From the Ombudsman's desk: A case where the scheme did things right

From the Ombudsman's desk: A case where the scheme did things right

Dominic Harris sets out the importance of open communication and attention to detail

Dominic Harris
clock 25 August 2026 • 4 min read
Trustpilot