UK - The internet will play an increasing role in communication between fund managers and trustees, a survey of Legal & General Investment Management customers reveals.
More than half of those surveyed had already seen a rise in such communication for their defined contribution schemes.
The survey was carried out by LGIM to identify its clients' future service expectations.
It also revealed that 85% of LGIM clients thought the broadness of its index fund range either excellent or good.
LGIM managing director of corporate pensions Chris Robinson said: “Client service together with product performance are our key twin commitments. The survey results provide valuable feedback and will enable us to continue to work hard to ensure we meet our client’s future requirements.”
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