'They know they're safe': How the PPF supports members

James Phillips speaks to Sara Protheroe about making a PPF transition a positive experience

James Phillips
clock • 12 min read
PPF chief customer officer Sara Protheroe
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PPF chief customer officer Sara Protheroe

The Pension Protection Fund (PPF) is in a unique position in that it is an organisation that does not want more customers. Designed to be a last-resort fund for pension scheme members whose employers have gone bust, it would prefer, ultimately, if those members got their benefits without any disruption.

But, when those members are transferred to the PPF upon insolvency, it is more important than ever that they get excellent service and all the information they need to make them feel comfortable in their...

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