'They know they're safe': How the PPF supports members

James Phillips speaks to Sara Protheroe about making a PPF transition a positive experience

James Phillips
clock • 12 min read
PPF chief customer officer Sara Protheroe
Image:

PPF chief customer officer Sara Protheroe

The Pension Protection Fund (PPF) is in a unique position in that it is an organisation that does not want more customers. Designed to be a last-resort fund for pension scheme members whose employers have gone bust, it would prefer, ultimately, if those members got their benefits without any disruption.

But, when those members are transferred to the PPF upon insolvency, it is more important than ever that they get excellent service and all the information they need to make them feel comfortable in...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

James Phillips
Author spotlight

James Phillips

Professional Pensions journalist from 2016-2022

More on Defined Benefit

Around half of FTSE 350 DB sponsors now recording a low dependency surplus

Around half of FTSE 350 DB sponsors now recording a low dependency surplus

WTW analysis finds aggregate assets exceeded liabilities by around £30bn

Jonathan Stapleton
clock 17 July 2025 • 3 min read
PIC holds topping out ceremony at One Eastside development

PIC holds topping out ceremony at One Eastside development

Construction on the project is expected to be completed in 2026

Martin Richmond
clock 15 July 2025 • 1 min read
Partner Insight: Successful run-on investing – a change in mindset?

Partner Insight: Successful run-on investing – a change in mindset?

Kenneth Ettles, Run-on Investment Specialist, Aon
clock 14 July 2025 • 4 min read
Trustpilot