Image:
PPF chief customer officer Sara Protheroe
The Pension Protection Fund (PPF) is in a unique position in that it is an organisation that does not want more customers. Designed to be a last-resort fund for pension scheme members whose employers have gone bust, it would prefer, ultimately, if those members got their benefits without any disruption.
But, when those members are transferred to the PPF upon insolvency, it is more important than ever that they get excellent service and all the information they need to make them feel comfortable in...
To continue reading this article...
Join Professional Pensions
- Unlimited access to real-time news, analysis and opinion from the industry
- Receive our in-depth monthly magazine in either print or digital format
- Access our Sustainable Investment Hub covering news and opinion from thought leaders in the ESG space
- Receive important and breaking news stories selected by the Editors in our daily newsletter
- Hear from industry experts and other forward-thinking leaders
- Receive a monthly members-only newsletter with exclusive opinion pieces from leading industry experts and a feature from the magazine in advance of its release date
