Providers axe complex language from pensions communications

James Phillips
clock • 2 min read

Thousands of pensions documents have been adapted and simplified for consumers after a two-year industry initiative, according to the Association of British Insurers (ABI).

Firms across the sector have been trimming down their pensions communications, using simpler language, softening worrying language, and engaging with consumers earlier. One firm was said to have...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

James Phillips
Author spotlight

James Phillips

Professional Pensions journalist from 2016-2022

More on Admin / Technology

Isio buys Trafalgar House Pensions Administration

Isio buys Trafalgar House Pensions Administration

Deal brings together two established pensions admin businesses and boosts Isio’s offering

Jonathan Stapleton
clock 19 August 2026 • 3 min read
Kim Gubler – Reflections on pensions administration

Kim Gubler – Reflections on pensions administration

Administration is now sitting at the point where strategy becomes execution

Kim Gubler
clock 19 August 2026 • 4 min read
Small schemes facing 'disproportionate' pressures ahead of dashboard launch

Small schemes facing 'disproportionate' pressures ahead of dashboard launch

Lumera says ‘modest’ volumes of pensions dashboard queries could disrupt day-to-day activities

Martin Richmond
clock 18 August 2026 • 3 min read
Trustpilot