ABI publishes guide to help firms support vulnerable customers

Michael Klimes
clock • 3 min read

The Association of British Insurers (ABI) has published guidance to help firms spot and support vulnerable people in the long-term savings market.

The trade body said the introduction of pension freedoms in 2015 has created new challenges for customers who are more vulnerable like older people and those with low literary skills.  The guida...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Join now

 

Already a Professional Pensions
member?

Login

More on Industry

UK savers 'highly cautious' with most favouring stability over high returns

UK savers 'highly cautious' with most favouring stability over high returns

Research reveals just 8% of savers are willing to invest in high-risk assets

Holly Roach
clock 16 April 2025 • 1 min read
XPS reports third consecutive year of double-digit growth

XPS reports third consecutive year of double-digit growth

Group says revenue rose 18% in the year ended 31 March

Jonathan Stapleton
clock 16 April 2025 • 2 min read
News Digest: Private equity pauses deals to triage investments

News Digest: Private equity pauses deals to triage investments

PP brings together all the latest news on pensions from across the national and financial media

Professional Pensions
clock 16 April 2025 • 1 min read
Trustpilot