Ombudsman finds Royal London misread own death benefit discretion rules

James Phillips
clock • 3 min read

The Pensions Ombudsman (TPO) has determined against Royal London in a case where death benefits were paid out to a member's ex-girlfriend.

Deputy ombudsman Karen Johnston found the provider had mistakenly adopted "an incorrect interpretation of the rules", unduly fettering the administrator's power to adopt some discretion and disallo...

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James Phillips
Author spotlight

James Phillips

Professional Pensions journalist from 2016-2022

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