Ombudsman's cheque timescale 'unreasonable' for administrators

Jenna Towler
clock

Expecting administrators and trustees to operate a five-day turnaround for transfer value cheques is "totally unrealistic" in many cases, a consultant says.

Punter Southall principal and head of administration Gillian Graham made the comments in response to a Deputy Pensions Ombudsman ruling on a case where a transfer value payment was delayed and the ...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

More on Admin / Technology

Pensions administration undergoing 'profound shift' in value

Pensions administration undergoing 'profound shift' in value

PwC paper says administration has shifted to a ‘strategic asset’ of increased importance

Martin Richmond
clock 29 May 2026 • 3 min read
PMI warns schemes of growing risk of cyber threat

PMI warns schemes of growing risk of cyber threat

Institute says ‘urgency must match pace’ when it comes to industry’s cyber threat resilience

Martin Richmond
clock 28 May 2026 • 3 min read
PP Live 26: MoneyHelper dashboard expected to launch in 2027/28

PP Live 26: MoneyHelper dashboard expected to launch in 2027/28

Maps CEO says ‘significant’ progress has been made since schemes began connecting to ecosystem

Martin Richmond
clock 20 May 2026 • 2 min read
Trustpilot