Constant government meddling has reduced confidence in pensions to a historic low according to Whitbread chief executive Andy Harrison.
Speaking at the NAPF Annual Conference, Harrison said the sector had to put the consumer at the centre of everything it did to improve public opinion.
He added that the industry tended to talk to itself and use unhelpful jargon.
He said: "Pensions have always been hard for people to understand but the trust in pensions is probably the lowest it has been in my life time. Government really has not helped, but we need to do the best with what we have."
While auto-enrolment (AE) had been a success and surpassed Whitbread's expectations, Harrison warned the project could suffer if there was no way to aggregate small pots easily.
"I worry about people moving from company to company. Small pots will be eroded by admin costs, transfer charges and fees and people could become disillusioned," he continued.
The lesson from AE's success was simplicity and solid communication worked and this could be applied to other problems in pensions, he added.
Two-thirds of UK fund managers are reducing investments in companies that fail on diversity and inclusion scores, according to a survey by Edelman.
England and Wales have seen a fourth successive week of increasing excess death figures as the countries battle through the second wave of the coronavirus pandemic.
LGBT Great and Incisive Media are excited to announce they have signed a new and exclusive partnership to work together to accelerate progress of the LGBT+ agenda across the investment, pensions, wealth management and savings industry.
Seven directors of the Trustee Corporation have been accredited under the Pensions Management Institute’s (PMI) Aptitude programme.
Have your say: Should an eventual net-zero target be mandated for schemes as part of the Pension Schemes Bill?
In this week's Pensions Buzz, we want to know whether you think the Pension Schemes Bill should mandate a net-zero target for all schemes.