The Pensions Administration Standards Association (PASA) will set up a mediation service to help schemes resolve issues when changing third-party administrator (TPA), PP can reveal.
The industry body is concerned about inconsistent standards in the area of service transfers and expects to publish details of the project via a formal launch in January 2018.
The service will be voluntary, non-binding and will aim to bring the three sides together including the scheme, the ceding and receiving administration providers, to find answers.
The mediators will be independent of administration firms to avoid conflict of interest.
The problems inherent in changing third-party administrators were highlighted by Professional Pensions last week in an article looking at the issue and highlighting examples of poor transitions.
Speaking to PP, PASA chairwoman Margaret Snowdon explained the organisation's policy on transfers.
"We have made our position on transfer of administration services very clear through our 2013 Code of Conduct on Administration Provider Transfers and through public statements over the years, so introducing a mediation service is a natural extension of our work in this area," she said.
"There is no place for foot dragging or excessive fees or for unreasonable expectations either and our service will help bring an objective perspective."
An administrator who puts barriers in the way of a smooth transition brings the whole profession into disrepute.
Snowdon added: "We want all administrators to be the best they can be and for trustees to be able to rely on PASA membership as an accurate indicator of quality service provision and this starts with the appointment and exit processes.
"We expect our members to comply with our code and are giving notice that from 1 January 2018, we will intercede where we see a need for improvement."
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