TPAS sees 9% drop in enquiries in final year

James Phillips
clock • 2 min read

The Pensions Advisory Service (TPAS) helped 187,000 people in 2017/18, a 9% fall on the previous year despite setting up special helplines for specific scheme members.

In its annual review for the year, the organisation said the figure, which is also up 121% on 2013/14, shows it has been able "to exceed our own expectations", with new service delivery channels an...

To continue reading this article...

Join Professional Pensions

Become a Professional Pensions Lite Member today

  • Three complimentary articles per month covering the latest real-time news, analysis and opinion from the industry
  • Receive important and breaking news stories via our two daily news alerts
  • Hear from industry experts and other forward-thinking leaders

Are you a trustee, investment consultant or in-house pension and benefit scheme professional? You can apply for full complimentary access here

Join now

 

Already a Professional Pensions
member?

Login

James Phillips
Author spotlight

James Phillips

Professional Pensions journalist from 2016-2022

More on Industry

Industry supports enhanced regulatory requirements for UK life insurers

Industry supports enhanced regulatory requirements for UK life insurers

Comes after the Prudential Regulation Authority unveiled new proposals for insurers

Holly Roach
clock 15 May 2026 • 1 min read
Women in Pensions 2026: Entries close in one week!

Women in Pensions 2026: Entries close in one week!

Individuals and organisations nominated have until 22 May to complete entries

Professional Pensions
clock 15 May 2026 • 1 min read
Professional Pensions: Stories of the week

Professional Pensions: Stories of the week

Schemes react to Virgin Media remedy, King’s Speech, Scottish Widows report

Professional Pensions
clock 15 May 2026 • 1 min read
Trustpilot