DPO

Contradictory rulings from the Pensions Ombudsman will leave trustees uncertain how to handle member complaints about errors in their benefit statements, lawyers warn.

Expecting administrators and trustees to operate a five-day turnaround for transfer value cheques is "totally unrealistic" in many cases, a consultant says.

JLT Benefit Solutions has been ordered to pay compensation after it delayed a scheme transfer and the member concerned died in the interim.