The Pensions Trust has launched an online service which allows members to ask their trustees questions, in a bid to improve member engagement.
The ‘Ask the Trustees' service will enable employers and members to ask questions to the trustee board about topics ranging from its investment strategy to the role of the trustee board.
The not-for-profit provider hopes the service will improve transparency of the trust, making it easier for members and employers to understand how their scheme is run.
There are two separate forums for employers and members, with questions and responses published when a response is provided.
Chairwoman of the trustee board Sarah Smart said the system would improve member communications.
She said: "Following our recent addition to the Pensions Regulator's master trust assurance framework list, we are committed to encouraging our employers and members to engage with us and get more involved in their pension scheme.
"We have always been open to questions but there was no formalised channel for people to reach us. This services gives people a way to communicate directly with the trustees and to encourage a more two-way dialogue.
"As a company, we want to ensure we don't have a one-sided conversation; it is just as important to listen to our employers and members as talk to them, and the ‘Ask the Trustees' service will ensure engagement on both sides."
Defined benefit (DB) schemes that provide GMPs must revisit and, where necessary, top-up historic cash equivalent transfer values (CETVs) that have been calculated on an unequal basis, a landmark court judgment said last week.
Technology platform PensionSync has partnered with quantum employment pioneer My Digital to help contractors and employers manage pensions as more workers do temporary work for multiple firms.
Capita Pensions has partnered with data technology solutions firm Intellica to tackle the GMP equalisation challenges facing pension schemes.
The Hewlett Packard Retirement Benefit Plan has reappointed EQ Paymaster as its third-party administrator (TPA) for five years.
Schemes and their administrators have rightly received much praise for ensuring that pensions have continued to be paid in full and on time during an unprecedented period of disruption.